AS A DESKTOP SUPPORT, YOU WILL
Provide technical computer support, such as configuration, installation and troubleshooting of computer hardware and software.
Provide support to IT users for all aspects of end-user computing and desktop based software.
Provide audio/visual support and operations throughout the Company service area.
Participates in the testing and evaluation of new hardware and software. Documents solutions to problems and develops end-user guidelines.
Perform intermediate computer hardware, software and peripheral setups, installations, and configurations (i.e. monitors, keyboards, scanners, disk drives, etc.).
Perform diagnosis, preventive maintenance and networking troubleshooting.
Perform installation, configuration, maintenance and support of printers and scanners.
Perform installation, configuration, maintenance and support of audio visual equipment.
Respond to incidents concerning computer operation and applies troubleshooting principles and techniques to diagnose hardware, software and operator problems.
Provide updates, status and completion information to supervisor and users via voicemail, email or in person.
Update problem call tracking system. Performs troubleshooting of connectivity problems such as LAN connections, WiFi, Bluetooth, air cards, VPN connections and serial communications.
Perform hardware asset inventory control procedures.
Collaborate with more experienced technicians to solve complex computer and network connectivity problems.
Consult with more experienced technicians regarding selection of hardware and software products to address business requirements.
Assist in maintaining assets. Serves as a technical resource on project teams.
Perform work by traveling independently or with a small crew to various locations as scheduled.
This general overview only includes essential functions of the job and does not imply that these are the only duties to be performed by the employee occupying this position.
ESSENTIAL SKILLS
Thorough knowledge in Microsoft infrastructure
Active Directory
Group Policy Objects
Exchange Server
Networking
Powershell scripting is a strong plus
Provide technical computer support, such as configuration, installation and troubleshooting of computer hardware and software.
Provide support to IT users for all aspects of end-user computing and desktop based software.
Provide audio/visual support and operations throughout the Company service area.
Participates in the testing and evaluation of new hardware and software. Documents solutions to problems and develops end-user guidelines.
Perform intermediate computer hardware, software and peripheral setups, installations, and configurations (i.e. monitors, keyboards, scanners, disk drives, etc.).
Perform diagnosis, preventive maintenance and networking troubleshooting.
Perform installation, configuration, maintenance and support of printers and scanners.
Perform installation, configuration, maintenance and support of audio visual equipment.
Respond to incidents concerning computer operation and applies troubleshooting principles and techniques to diagnose hardware, software and operator problems.
Provide updates, status and completion information to supervisor and users via voicemail, email or in person.
Update problem call tracking system. Performs troubleshooting of connectivity problems such as LAN connections, WiFi, Bluetooth, air cards, VPN connections and serial communications.
Perform hardware asset inventory control procedures.
Collaborate with more experienced technicians to solve complex computer and network connectivity problems.
Consult with more experienced technicians regarding selection of hardware and software products to address business requirements.
Assist in maintaining assets. Serves as a technical resource on project teams.
Perform work by traveling independently or with a small crew to various locations as scheduled.
This general overview only includes essential functions of the job and does not imply that these are the only duties to be performed by the employee occupying this position.
ESSENTIAL SKILLS
Thorough knowledge in Microsoft infrastructure
Active Directory
Group Policy Objects
Exchange Server
Networking
Powershell scripting is a strong plus
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